How We Handle Repairs &
Service at Pro Group
We are here 7 days a week to help
How do I get help when I need it?
When issues with your unit happen due to natural wear and tear, how do you get in touch with us for servicing?
The first thing you have to know is the Pro Group e-bike & Scooter is open Daily from 8am – 8pm. We’re happy to receive your unit and do the repairs and maintenance work you would be requiring. We can also identify any unknown issue that you may be having through our diagnostics test we perform in-house.
For products that are still within warranty, we do the work for free! We just have to arrange for shipping, pick-up, and timeline date when you can recover your unit.
If the e bike or scooter is not from Pro Group, we can also do maintenance and repair work as needed and the price will be computed based on the materials needed and labor cost of our specialists.
Self-Help Instructions and Assembly Guides
If you want to be the one to assemble your fresh off the box electric bike or scooter, each unit comes with our detailed assembly guides. On average it can take anywhere between 30 – 45 minutes to fully assemble a unit by yourself. If you’re with someone else, then it would be much faster.
Please make sure you are physically able to handle the parts assembly; it is not advisable for people who have issues lifting weight or have eyesight conditions. Professional assembly is also an option we offer to those who want us to do it. This is a free service, in-shop.




How do I get help when I need it?
When issues with your unit happen due to natural wear and tear, how do you get in touch with us for servicing?
The first thing you have to know is the Pro Group e-bike & Scooter is open Daily from 8am – 8pm. We’re happy to receive your unit and do the repairs and maintenance work you would be requiring. We can also identify any unknown issue that you may be having through our diagnostics test we perform in-house.
For products that are still within warranty, we do the work for free! We just have to arrange for shipping, pick-up, and timeline date when you can recover your unit.
If the e bike or scooter is not from Pro Group, we can also do maintenance and repair work as needed and the price will be computed based on the materials needed and labor cost of our specialists.



