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Refund, Cancellation, Exchange Policies, and Warranty Policies

Pro Groups Trading and General Merchandise Refund, Cancellation, Exchange, Warranty Policies

We make sure that all products and services are in top condition before we release is to our clients. All our items are non-refundable with exceptions to special cases but that would need a management approval.

Cancellation of Orders are allowed except for Pre-Order Items that requires a downpayment.  You can cancel your order (regular stock items) until only before shipping or before payment of regularly stock items.

We do not allow item exchange.

Each unit is given a 7-day replacement period for any factory defects.  Warranty is void. Warranty is void once item/s is/are damage due to misuse, negligence, act of God, water and other fortitious events.

Some units have 3-months to 1-year warranty on its electrical parts (motor, battery, controller).  Warranty is void once item/s is/are damage due to misuse, negligence, act of God, water and other fortitious events.

Some units have 1 year to 2 years of Free After Sales Service which covers only labor.  Parts needed for repair for units deemed not qualified for a warranty will have a cost shouldered by the client.